ASUS Philippines last Saturday officially announced a new service program dubbed as the “ROG Premium Care” that puts advantage to all customers with ROG series and FX series notebook to have direct access to an ASUS technical expert from selected Authorized Service Partner (ASP) for diagnosis and preventive maintenance on their purchased ROG and/or FX series notebooks
The ROG Premium Care program will eventually cover all notebooks that has 24-month warranty as long as the Notebook is purchased through authorized local resellers and that the warranty is not void due to customer-induced damage and its Serial Number verified thru ASUS system database.
The Saturday announcement also lists down the program:
ROG and FX notebook users will be entailed for the premium care program and will undergo the following preventive maintenance steps:
- Step 1: Over-All System Diagnosis
- Step 2: Thermal Compound Re-pasting
- Step 3: Fan / Air Vent cleaning
- Step 4: Memory “golden pins” cleaning
- Step 5: Keyboard Cleaning
- Step 6: Cosmetics Part Cleaning
- Step 7: LCD Cleaning
- Step 8: Recommendations
- Step 9: Final Over-All System Check-Up
ASUS ROG has also partnered with CoolerMaster,to provide the cooling compound for the CPU and GPU to prevent system from damage that is usually caused by abnormal increase in temperature and promote longer lifespan of the product.
The first phase of the program roll-out will start by November 2017 and will be highly supported by key ASUS Authorized Service Partners (ASPs) from different regions of the country to ensure service quality. A specific list will be announced later on this month.