More aftersales support for MSI users
In light of local tech brands offering “premium” after-sales service. MSI Gaming Philippines has announced that it’s offering its loyal customers a free pickup service for warranty and repair claims within the NCR Region.
Different channels are available for customers to get tech support for their MSI laptops. Onsite pickup requests can also be made through these channels for convenience.
- Phone tech support: (02) 8470-3552
- Email: phservicenb@msi.com
- MSI Online Live Chat
To access MSI Online Live Chat you need to:
- Go to ph.msi.com
- Register / Log in
- Click online chat
Meanwhile, here’s the MSI pickup service terms and conditions:
- This service is valid to MSI Notebooks purchased from authorized dealers in the Philippines.
- Notebook series eligible for this service are GT Titan, GS Stealth, GE Raider, GP Leopard, Creator Series, Prestige Series, and WS Workstation laptops.
- Only Units covered by the warranty can request a pickup, and the unit’s warranty will base on the invoice date.
- On-site pickup is for NCR Customers only
- MSI Service has the right to reject requests if the pickup location is inaccessible.
- MSI Service also has the right to change the pickup schedule, and the end-user will be advised of the change a day before.
- Logistic personnel does not troubleshoot or repair units.
- MSI Engineers will check the unit according to the MSI Warranty policy.
- Pickup schedule is 2-3 days after request confirmation.
For more details, you can check here.