Following the establishment of the enhanced quarantine for Luzon, Huawei has announced that through Huawei Customer Service, users will be able to enjoy an extended warranty period, access to support app, and personalized assistance.
Warranty Period Extension
For Customer whose Huawei device warranty expires during the period of March 15, 2020 (inclusive) to May 30, 2020 (inclusive), Huawei will extend the warranty of these devices until May 31st. Such an extension will cover Huawei mobile phone, PC, tablet, wearable, smart home and some other Huawei devices sold in the Philippines.
Self Service
Troubleshooting made easier with Huawei’s built-in service application (Support App) designed to resolve various Huawei device issues. It features a variety of quick and practical functions such as smart diagnosis, live chat, and benefit query, providing a scenario-based solution and one-stop troubleshooting of common issues, as well as keeping you in-check of the condition of your device(s).
Personalized Assistance
Customers in need of one on one assistance may reach out to friendly advisors through these channels:
- Hotline – 0923-0990468 / 1800-8739-5227(Globe Toll-Free) & 1800-1853-5353(PLDT/Smart/Sun Toll-Free), 9am to 9pm
- Livechat via Support App or Official Webpage, 9am to 6pm
- Facebook – Huawei Mobile, 9am to 6pm
- Email – mobile.ph@huawei.com
The well-being of its employees and the safety of consumers are on top of Huawei’s many priorities. It commits itself to continue providing personalized services to assist all its users.
For more information, you may check this link or the official Huawei Mobile Facebook page.